Refund Policy

1. Who this policy applies to

This policy applies to licenses for the Truck Driver Android application purchased through our Gumroad store at Gumroad product page. The seller is the developer of the Truck Driver application. Gumroad acts as the merchant of record and processes the payment.

2. Your 14-day right

If you are a consumer in the European Union, the European Economic Area, the United Kingdom or another country with a statutory cooling-off period, you may withdraw from the purchase within 14 days of the purchase date.

We apply the same 14-day period to all customers, even if you have already activated the license key. This is a voluntary extension of your statutory rights and applies to the first purchase of a license.

3. How to request a refund

1. Email contact@apptruckdriver.com or open the feedback form and choose “Refund request” within 14 days of purchase.
2. Include the email address used for the Gumroad purchase and, if possible, the Gumroad order ID or license key.

We may ask a question to locate the order, but you do not have to justify your decision. You can also contact Gumroad support through the receipt email if you prefer.

4. How the refund is paid

Refunds are processed by Gumroad to the original payment method. We aim to approve valid requests within 2 business days. The money usually appears within 5–10 business days, depending on your bank or card issuer. We cannot refund to a different card or account.

5. After a refund

When a refund is issued, the license key is deactivated and you must stop using the paid version. You may continue to use the app until the end of the trial period, or uninstall it. Refunds are limited to the amount actually paid.

6. Defective or non-working app

If the app does not work as described, contact us first. We will try to fix the problem or provide a working solution. If we cannot resolve it within a reasonable time, you are entitled to a refund or a replacement under mandatory consumer law. EU/EEA consumers also have statutory rights for faulty digital content for at least two years after purchase.

7. What is not covered

• Requests made more than 14 days after purchase, unless required by mandatory law.
• Purchases made through unauthorised resellers or third parties.
• Fraudulent purchases, chargeback abuse or attempts to keep using the app after a refund.
• Problems caused by an unsupported device, an outdated Android version or modifications to the app.

8. Chargebacks

Please contact us before starting a chargeback. A chargeback can temporarily block the license and may take longer to resolve. We will cooperate with Gumroad and your bank to resolve a genuine dispute.

9. Your statutory rights

This policy does not limit any rights you have under mandatory consumer protection law. If you are entitled to a remedy under local law, you can rely on it even if it is broader than this policy.

10. Contact

Truck Driver — Android application
Refund requests: use the feedback form and choose the topic “Refund request”.